Privacy Policy

Astro Solution ("we", "Astro Solution", "us", "our", or the "Platform") is committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal data when you visit our website (https://www.AstroSolution.com), use our mobile applications (iOS and Android), and access our services.

By accessing or using Astro Solution, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

1. LEGAL BASIS & COMPLIANCE

• Information Technology Act, 2000
• IT (Intermediaries Guidelines) Rules, 2011
• SPDI Rules, 2011
• Consumer Protection (E-Commerce) Rules, 2020
• Applicable international privacy standards

2. AGE RESTRICTION & CHILDREN’S PRIVACY

Astro Solution is strictly intended for users aged 18 years and above. We do not knowingly collect data from children under 13 years of age.

If you believe a child has shared data, contact us immediately at admin@AstroSolution.com.

3. INFORMATION WE COLLECT

• Phone number (OTP verification)
• First and last name
• Date, time, and place of birth (for astrology)
• Email address (optional)
• Gender and location (optional)
• Payment and transaction data
• Chat transcripts and call recordings
• Device information and IP address
• Cookies and analytics data

4. HOW WE USE YOUR INFORMATION

• Account creation and management
• Astrology consultations (chat, call, video)
• Wallet and payment processing
• Customer support and grievance handling
• Service personalization
• Security, fraud detection, and abuse prevention
• Legal and regulatory compliance

5. DATA SHARING & DISCLOSURE

We do not sell your personal data. Information may be shared with:

• Astrologers for service delivery
• Payment gateways (Razorpay, UPI, Banks)
• Cloud hosting providers (AWS)
• Analytics providers (Google Analytics)
• Law enforcement or government authorities if legally required

6. DATA SECURITY

• SSL/TLS encryption
• Secure cloud infrastructure
• OTP-based authentication
• PCI-DSS compliant payment processing
• Restricted employee access

While we use industry-standard security measures, no method of transmission over the internet is 100% secure.

7. COOKIES & TRACKING

We use cookies to manage sessions, improve user experience, prevent fraud, and analyze usage. You may disable cookies via your browser, but this may affect functionality.

8. DATA RETENTION

• Account data: Account lifetime + 3 years
• Transaction data: 7 years
• Chat/Call logs: 1 year
• Analytics data: 24 months

9. ACCOUNT DELETION

You may delete your account using:

• In-App: Settings → Delete Account
• Web: https://AstroSolution.com/delete-account or https://app.AstroSolution.com/delete-account
• Email: admin@AstroSolution.com

Account deletion includes a 7-day grace period and permanent anonymization thereafter. Wallet balance is forfeited upon final deletion.

10. USER RIGHTS

• Access your data
• Correct inaccurate data
• Delete your account
• Withdraw consent
• Object to marketing communications
• Request data portability

11. DISCLAIMER

Astro Solution does not guarantee astrological accuracy or outcomes. Astrology is subjective and results may vary.

12. CUSTOMER SUPPORT & GRIEVANCE

• Email: conatct@AstroSolution.com
• Privacy: admin@AstroSolution.com
• Response Time: Within 24 hours
• Resolution: Within 30 days

13. POLICY UPDATES

This policy may be updated periodically. Continued use of the Platform constitutes acceptance of changes.

14. INTERNATIONAL USERS

If you access Astro Solution from outside India, your data will be stored and processed in India, governed by Indian law.

15. CONTACT DETAILS

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