Refund & Replacement Policy
Astro Solution ("we", "Astro Solution", "us", or the "Platform") provides this comprehensive Refund & Replacement Policy governing all purchases of digital services, wallet recharges, and physical products made through our website and mobile applications.
By placing an order or purchasing any service on Astro Solution, you agree to the terms outlined below. Please read this policy carefully before making any purchase.
1. OVERVIEW
| Category | Examples | Refund Method | Eligibility Window |
|---|---|---|---|
| Digital Services | Consultations, Astro Reports | Vaidik Wallet Credit | If service fails |
| Wallet Recharge | Money top-up | Original Payment Method | 1–2 days (unused only) |
| Physical Products | Gemstones, Remedies | Store Credit | 7 days from delivery |
SECTION A: DIGITAL SERVICES
Policy for all online consultations and digital reports.
2. ELIGIBLE DIGITAL SERVICES
- Chat, call, video consultations
- Astrology reports
- Paid services
3. DIGITAL SERVICE REFUND RULES
Eligible for Refund (Service Failure Only)
- • Call/chat failed to connect
- • Astrologer no-show
- • System or transaction error
Refund Method: Vaidik Wallet Credit only
Timeline: 1–2 business days
Amount: 100% of service cost
Not Eligible
- • Consultation successfully connected
- • User disconnected voluntarily
- • Dissatisfied with astrologer
- • Request after 7 days
SECTION B: WALLET RECHARGE
Wallet recharge refunds are allowed only if the amount is unused and requested within 1–2 days.
- Refund Method: Original payment method (via Razorpay)
- Processing Time: 5–9 business days
- Amount: 100% (no deductions)
No Refund if:
- Any amount used
- Request after 2 days
SECTION C: PHYSICAL PRODUCTS
9. RETURN ELIGIBILITY
- Return within 7 days
- Unused and original packaging
- Proof (photos/videos + invoice)
- Missing items within 72 hours
10. RETURN PROCESS
Contact support with Order ID, issue details, and photos. Approved returns receive a prepaid shipping label.
- Refund Method: Store Credit to Vaidik Wallet
- Timeline: 3–5 business days after product received
11. NON-RETURNABLE ITEMS
- Used or worn items
- Customized products
- Clearance/final sale
- Gift cards or credits
CONTACT & SUPPORT
For any refund or return issues:
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